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For Healthcare Providers and Organizations

Providers and health care organizations have a responsibility to optimize the health of their patients through partnership and engagement of the patient and their families. The CAHMI’s mission is to put children, adolescents and families at the center of quality measurement and improvement in order to advance a high quality family-centered health care system. For this to happen the provider is called to be the agent of engagement with the patients and their families. While providers perceive many obstacles and haven’t always felt supported to engage the patient, the current health reform and other organizations are creating an environment where such shifts toward patient engagement are encouraged. Engaging patients has been associated with reductions in safety errors, improved adherence to treatment plans, fewer appointment no-shows, better self-care behaviors, reductions in repeat procedures and hospitalizations, better care coordination, greater trust, reduced health care costs, and other benefits.

Cycle of Engagement

Since engaging the patient has not been the typical conduct of care, an unfamiliar shift in the patient care process is rewired to achieve partnership with the patient. The CAHMI proposes integrating mindfulness techniques into the providers’ daily practice to help the provider with open communication and responsiveness to the patient’s needs and goals. Also The Joint Commission’s HRO model calls for health care organizations to cultivate collective mindfulness to increase safety and quality of care. The CAHMI has started a Mindfulness in Pediatrics volunteer initiative that pleads the case for mindfulness to be incorporated in the health care system.

The CAHMI wishes to support health care organizations and providers in their pursuit of quality family-centered health care. The CAHMI has developed patient-reported quality measurements by collaborating with providers and other stakeholders. Patient-reported surveys are shown to be reliable sources of data for quality of health care and services provided, specifically communication dependent aspects of care.

Patient-reported measurements ensure that improvements are family focused. Tools have been developed by the CAHMI to aid in quality improvement through the engagement of patients and their families. The CAHMI is currently developing an online quality improvement project incorporating a quality measurement tool, the Promoting Healthy Development Survey (PHDS), and a quality improvement tool, the Well Visit Planner (WVP). This “cycle of engagement” system will be made available to pediatricians as an option to fulfill the quality improvement Maintenance of Certification requirement. Other CAHMI measurements may be used to track the effectiveness of any quality improvement strategy. Continue on to Projects and peruse the measurements and tools developed by the CAHMI. There you will find the surveys and implementation/scoring guidelines to assist in the administration of these surveys in your office/ health care organization.

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